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Frequently Asked Questions
We have collected the most common customer questions and provided answers below.
Additional music licenses can be obtained through One License.
Content
- What's included in the All Inclusive Digital Edition of Spirit & Song?
- What Mass Settings are included in the All Inclusive Digital Edition of Spirit & Song?
- Are these songs approved for use in Catholic liturgy?
- Isn’t Spirit & Song All Inclusive Digital Edition published by OCP? Why was I taken to International Christian Resources?
- How do I find the songs I want?
- There are no chords-over-text or solo instrument options for a particular song. Where are they?
Features
- Do I need a music reproduction license to reproduce the music in Spirit & Song All Inclusive Digital Edition?
- Why would I need the digital edition if I already have the hymnal and accompaniment pieces?
- Do I have to report usage?
- Can I project songs from the All Inclusive Digital Edition of Spirit & Song?
- Can I play the recordings at events?
- If my parish or school is hosting an off-site event can I use the content from Spirit & Song All Inclusive Digital Edition?
- We have multiple music directors is it possible to allow multiple people to access our subscription?
- How many copies of the music can I print?
- How do I share songs with other members of my parish, school or organization?
- Are My Lists permanent?
Billing
- How do I access the billing portal to manage my subscription?
- How does Auto Renew work?
- How does Advance Invoicing work?
- What payment methods are accepted, and when should I call Customer Service?
Technical
- Why can’t my musicians download the music from the My Lists link?
- Where is my file, it didn’t download?
- Can I use Dropbox with Spirit & Song All Inclusive Digital Edition
- Do I need any special programs or apps to use the All Inclusive Digital Edition of Spirit & Song?
- Why do some song options have a PDF file and others a GIF file?
- Do I need the PDF or GIF?
- When would I use a TXT file?
